FAQs
General FAQs
Discover King’s Lynn is a Digital Town Hub which helps local organisations and businesses to communicate more effectively with residents and visitors. Digital Town Hubs are owned and managed by local people. They provide a community-powered alternative to social media, delivery and large e-commerce platforms.
Discover King’s Lynn has been installed specifically for King’s Lynn. Residents download the Discover King’s Lynn app for Apple and Android smartphones for free and sign-up. Meanwhile, businesses and local organisations receive an email invite from Discover King’s Lynn to register for access to their business dashboard. The dashboard allows businesses to add content to the app and participate in the hub. Business users can also login to the app to receive additional business-related content.
The 1st year set up and development of Discover King’s Lynn has been funded by the Government’s UK Shared Prosperity Fund. Businesses and organisations invited to use the app / are BID levy payers receive access to their business dashboard for free. Residents and visitors can download and use the app for free.
Digital Town Hubs push personalised content to residents to keep them informed about everything going on in their town. They aggregate data from multiple sources to monitor the health of the town centre and identify trends. Hubs provide a way for residents to easily provide feedback so action can be taken on local issues. Finally, they keep marketing and sales costs low for businesses, keeping more money within the local area to benefit the local economy.
Yes. Digital Town Hubs can be found elsewhere in England and Scotland. It’s best to check the supplier Loqiva’s website for the latest information.
App FAQs
Yes, the Discover King’s Lynn app is completely free. All you pay for is your bandwidth.
The Discover King’s Lynn app needs to collect personal data to make local recommendations to you. When you sign up, you are asked for your name, age, title and postcode together with some information about your interests. From time-to-time, the app checks your location. You can opt to turn location monitoring off in the normal way on your phone but this will limit some of the features of the Discover King’s Lynn app.
The data is owned by Discover King’s Lynn on behalf of the local community. Loqiva, the company that provides the digital town hub, processes the data on behalf of Discover King’s Lynn.
The platform has been developed around the principle of using data ethically. All data is stored securely in the UK. The data that’s displayed on Discover King’s Lynn is aggregated and anonymised. We encrypt data in transit, and all processes undertaken by the platform to serve personalised content are done so privately and autonomously.
We hope you won’t, but of course if you feel the need to delete your account, you can do so on the app at any time. When you delete your account then all the data personally identifiable to you is instantly erased from Discover King’s Lynn.
Yes, we will be regularly updating the smartphone app with fixes and new features. Please download the latest version to enjoy the best experience.
If you are experiencing a technical issue with the app, please email support@loqiva.com, sending screenshots of the issue you’re experiencing if possible. For a listing which you think is incorrect or out of date, please email info@discoverkingslynn.com
Business FAQs
The Discover King’s Lynn app has been designed to help businesses within the local area. Get in touch with Discover King’s Lynn and request to join as a local business. Our team will respond and let you know if your business is eligible.
Discover King’s Lynn creates a ready-made local market of potential customers for your business. Our app users tend to be people who care about their town and local community. You can build a relationship with them using tools like business listings, events, offers, notifications and geoalerts on your business dashboard.
Local businesses and organisations that are BID levy payers receive access for free.
Absolutely. Simply contact Discover King’s Lynn on info@discoverkingslynn.com and a member of the team will be in touch.